Terms and condition

Check In

Check in is from 4pm-7pm on the day of arrival. We ask that you let us know as soon as possible if
you are running late.

Should you require check-in outside of these times please enquire before booking and we will try to
accommodate you.

Check Out

On the day of departure we ask that guests check out by 11am. Please enquire at the time of
booking if you would like a later check out time and we will aim to accommodate you if possible.
Guests are welcome to leave a car parked here after they have checked out.

Cancellation Policy

We recognise that plans change and we operate a flexible cancellation policy.
Cancellations made up to 24 hours before check-in will be eligible for a full refund.

Cancellations made within 24 hours will be liable to pay for the first night accommodation and the
remainder will be refunded.

Cancellations must be made by email or telephone. We will acknowledge receipt of your
cancellation by email, please do not consider your booking cancelled until you have received our
confirmation.

In the rare event we need to cancel your booking with us, we would attempt to offer you alternative
accommodation. However if this was not possible or unacceptable to you we would refund any
monies paid. Our liability would not extend beyond this refund.

No Smoking

Smoking is not permitted anywhere at Thorpe Hall, including the gardens.

Parking

Parking for guest cars is available. Cars are parked at owners’ risk.

Dog friendly stays at Thorpe Hall

We welcome dogs and think Thorpe Hall and the surrounding area is a great place for a holiday with
your dog:

• Up to 2 dogs per room, dogs are charged at a cost of £20 per dog per booking.
• Dogs are allowed in all areas except the breakfast room and we request that dogs are not
  left unattended in bedrooms at any time.
• Dogs should be kept on a lead at all times inside the house and in the garden. Please be
  aware that sheep and ponies graze in the adjacent paddocks.
• Owners must ensure that dogs are well behaved and do not inconvenience other guests.
  Should a dog display inappropriate behaviour for example excessive barking, aggression,
  disease; we would require the immediate removal of the dog at the expense of the owner.

Damage and breakages

We reserve the right to charge for any breakages or damages which you cause to the
accommodation or its contents. Please report any incidents as soon as they occur especially if you
accidentally spill something – it’s much easier to clean if we know what it is and act quickly.